REFUNDS & EXCHANGES

 

We offer a full refund on all online purchases returned in the condition in which they were sold within 7 days, and offer an exchange on all garments returned within 14 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.

 

Please note that we can only exchange the same items for a different colour or size. If a different item is required a separate order will have to be made, and the original order processed accordingly.

 

You should return your items via a secure and insured delivery service (such as Royal Mail Special Delivery), as Macchia J or Gorgeous cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed.Please note that all return postage costs are the responsibility of the customer.

 

We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.

 

For hygiene reasons please exercise care by not removing hygiene seals when examining goods. If you wish to exercise your cancellation rights in order to return underwear, swimwear or earrings for a refund or exchange, you must notify us within 7 working days from the day after you received your order. All underwear, swimwear and earrings must be returned unworn, unsoiled and in a resaleable condition.

 

All footwear should be tried on a carpeted surface and returns will only be accepted if the items are unworn and in a resaleable condition. We would ask that you exercise care when examining your goods and return all footwear to us along with their original packaging, including shoe box, to receive a refund or exchange.