Customer
service
Contact our Customer Service by filling out the contact form. Our Customer Service is available from Monday to Friday 9.30 - 12.30 14.30 - 17.30 (UTC+1) excluding holidays.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
At the Macchia J. Online Store, we offer several payment methods: PayPal, Credit Card, Bank Transfer, Apple Pay, Google Pay, Amazon Pay, iDeal and Cash on Delivery.
Note: The Macchia J. Online Store operates from the European Union and all transactions are made in Euros (unless otherwise stated). If you pay in another currency, currency conversion will be based on the exchange rate on the day the purchase is made. There is no additional charge for currency conversion.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
If you have changed your mind, you may return a product within 50 days of delivery.
Returned products must not have been worn and washed or altered in any way.
No refunds or exchanges are given for customised products.
Returned products must have all their original labels and must have their original, undamaged packaging, including the Macchia J. box.
You must complete the online return procedure via your account.
If your return does not comply with our return policy we will not be able to accept it. We will then ship the returned products back to you without making a refund.
If you wish to make a return, the cost of returning the product to our warehouse, whether by courier or postal service, will be your full responsibility.
We advise you to choose a shipment that allows the traceability of the package so that you can easily monitor the status of your return, and to keep the return shipping receipt for possible later verification.
It is only possible to make a return when your order is in Delivered status.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
Refunds are issued within 30 working days from the date of receipt of the return.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
If the package was refused on delivery due to non-payment of customs duties, these will be deducted from the refund total.
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
In order to ensure prompt delivery of your order, the Macchia J. Online Store uses the best express delivery services available, depending on the destination region and the product type.
Delivery times may be delayed in the event of public holidays, adverse weather conditions, strikes, fortuitous events or, in general, force majeure events (as defined in the General Terms and Conditions of Sale).
Carriers do not deliver on Italian public holidays (1 January, 6 January, Easter holidays, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December) nor on Saturdays and/or Sundays.
Free shipping for all orders in Europe over €50.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the designs, the images) are an integral part of the Macchia J. online shop and are protected by Copyright. Any unauthorised use of this content - copying, framing and assembly with content not originating from this shop is not permitted and will be prosecuted in accordance with the law.
Our Customer Service is at your disposal for any questions or concerns Monday to Friday from 9am to 5pm GMT (London time). Contact us by email using the form provided.
Contact our Customer Service by filling out the contact form. Our Customer Service is available from Monday to Friday 9.30 - 12.30 14.30 - 17.30 (UTC+1) excluding holidays.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
If you were a registered user before 29 May 2023, please reset your password at this link: https://www.macchiaj.com/en/customer/account/forgotpassword/
Please note that all orders placed before 29 May 2023 ( all orders starting with MACCHXXXXXX ) will not be visible.
Our customercare remains available to accommodate any requests.
At the Macchia J. Online Store, we offer several payment methods: PayPal, Credit Card, Bank Transfer, Apple Pay, Google Pay, Amazon Pay, iDeal and Cash on Delivery.
Note: The Macchia J. Online Store operates from the European Union and all transactions are made in Euros (unless otherwise stated). If you pay in another currency, currency conversion will be based on the exchange rate on the day the purchase is made. There is no additional charge for currency conversion.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
With PayPal you pay easily and securely. You will be directed to the PayPal site within the purchase process. If you are already registered with PayPal, you can log in and pay via your PayPal account. PayPal also offers the possibility to pay as a guest, without the need to register.
We currently accept VISA, Mastercard, American Express, Diners Club, JCB, Laser Card and Maestro. Any refunds due to returns will be credited to the credit card account. To guarantee the security of data transmission during credit card payments, we have integrated the SSL process. If your credit card provider adheres to the 3D Secure process (credit card security and authentication process), you may be asked to enter your PIN when completing your order. If you have questions about registering for the 3D Secure process, please contact your credit card provider directly.
Using an Apple device enabled for Apple Pay and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Google Pay is a quick and easy way to pay using the cards stored in your Google Account. Google Pay protects your payment data with multiple layers of security and allows you to make payments easily, all in one account.
Amazon Pay offers an online payment service that allows you to use the information already stored in your Amazon account to complete purchases. You don't need to remember any other login and password information than what you already use for your Amazon account. It is an easy and secure way to shop online.
With iDeal you can make online payments reliably, securely and easily via direct online transfer. Payments are made using your bank's app or by using online banking services. The iDEAL payment method works for customers resident in the Netherlands.
Bank transfer is only available for the following countries: Germany, Austria, Belgium, Switzerland, Spain and the Netherlands. The data for sending the Bank Transfer will be requested or shown during the Checkout phase through the Sofort system. Orders placed with this payment method will only be processed after the actual crediting of the Bank Transfer to the indicated account.
Has an additional cost of €5,60 and cannot be used for amounts over €1,000. Upon delivery of the package we ask you to present the exact amount in cash because the courier does not accept cheques and cannot give change. Important: a bank/post account is required for a possible refund.
If you have changed your mind, you may return a product within 50 days of delivery.
Returned products must not have been worn and washed or altered in any way.
No refunds or exchanges are given for customised products.
Returned products must have all their original labels and must have their original, undamaged packaging, including the Macchia J. box.
You must complete the online return procedure via your account.
If your return does not comply with our return policy we will not be able to accept it. We will then ship the returned products back to you without making a refund.
If you wish to make a return, the cost of returning the product to our warehouse, whether by courier or postal service, will be your full responsibility.
We advise you to choose a shipment that allows the traceability of the package so that you can easily monitor the status of your return, and to keep the return shipping receipt for possible later verification.
It is only possible to make a return when your order is in Delivered status.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
Refunds are issued within 30 working days from the date of receipt of the return.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
If the package was refused on delivery due to non-payment of customs duties, these will be deducted from the refund total.
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
Returns are not free of charge, shipping costs are the responsibility of the customer.
To send us your return, we recommend you to use a tracked shipment with suitable packaging.
We are not responsible for the loss or damage of your package.
We do not currently have a free return policy, we are working on improving our eco-sustainability by trying to reduce the environmental impact of transporting goods.
Returns must be made within 50 days from the date of delivery of your order.
The products must have their labels on and must not be used or soiled.
You can use the packaging in which your order arrived, it is necessary that the goods arrive undamaged and in good condition, otherwise your return will not be accepted and no refund or product exchange will be issued.
When it arrives at our warehouse it can take up to 48 hours for your return to be checked.
If you have any questions or concerns, please contact our Customer Service.
We advise you to check the tracking of your return in order to acknowledge delivery by our warehouse operators.
You will receive email updates on the status of your return and can view them from your personal area.
Refunds are issued within 30 working days from the date of receipt of the return.
Refunds are issued on the same payment method used to pay for your order.
If you paid by cash on delivery, you will be refunded by bank transfer. Please fill in the necessary bank details to issue the bank transfer.
PROCEDURE
If you placed the order as a guest without registering:
Click on Track your order
Enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user:
Complete the Online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return in the top right corner.
Within the form you can select Refund
Fill in the required data and select Refund. If you paid by cash on delivery, please enter the bank details required to issue the refund.
Print out the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
We will get back to you as soon as possible.
Once a size change has been made, it will no longer be possible to request a new change. The new size can be returned for a refund.
An exchange can be made for the same article; it is possible to change the size or colour.
It is not possible to exchange for another article. If you wish to exchange an article, you must proceed with the refund procedure and place a new order.
If you wish to make an exchange, the cost of returning the product to our warehouse, whether by courier or postal service, will be your sole responsibility.
The shipping of the new product in case of an exchange will be at Macchia J. Online Store's charge.
Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
PROCEDURE
If you have placed your order as a guest without registering:
click on the following link and enter the order number and postal code of the delivery address to enter your return request.
If you are a registered user :
Complete the online Return Procedure by logging into your account and clicking on "My Orders".
You can proceed by clicking on Return at the top right.
Within the form you can select Exchange, select the item to be exchanged and choose from the available colours and sizes.
Print the Return Form and insert it inside the parcel. Your package must be sent to our warehouse at:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
For problems or complaints you can contact us at our Customer Service customer@macchiaj.com.
All returns should be sent to:
Space 2000 S.p.A.
Via delle Fontane 4/6
10080 Baldissero Canavese (TO)
Italy
In order to ensure prompt delivery of your order, the Macchia J. Online Store uses the best express delivery services available, depending on the destination region and the product type.
Delivery times may be delayed in the event of public holidays, adverse weather conditions, strikes, fortuitous events or, in general, force majeure events (as defined in the General Terms and Conditions of Sale).
Carriers do not deliver on Italian public holidays (1 January, 6 January, Easter holidays, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December) nor on Saturdays and/or Sundays.
Free shipping for all orders in Europe over €50.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
Select the shipping country at the top right from those available.
The correct amount of shipping costs will be displayed in your shopping cart before payment.
Free shipping for all orders in Europe over €50.
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday.
Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that new orders may exceptionally have a slightly longer dispatch time in case of any necessary checks on the order.
We cannot guarantee that it is possible to modify orders that have been paid for and entered into our system, as their processing is automated.
Are you a registered user?
To check the information relating to an order, log in to your account and click on 'My Orders'.
Click on the order number to view the order details.
You can view the status of your order under 'My Orders'.
After successful shipment you will receive a tracking number with which you can monitor and track the status of your shipment.
If you have placed your order without registering:
Click on Track my order
Enter your order number and the postcode of your delivery address.
You will then be able to view the details of your order and shipping information.
Orders shipped to Italy are delivered within 3-4 working days.
Orders shipped to the rest of the European Union take approximately 5-6 working days.
Orders shipped to the rest of the world are delivered in approximately 6-7 working days (not including customs delays).
Within the European Union there are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Non-EU countries Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer. ATTENTION: Shipments to the United Kingdom for orders of 135₤ and above are subject to customs duties.
Shipping to the United States of America Products shipped to the United States are subject to customs and import duties. In addition, US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders over $250 in value may take slightly longer to clear customs.
Failure to clear customs It is the customer's responsibility to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant fees. You will receive an e-mail from DHL or UPS for payment of customs duties. In case of refusal or non-payment within the terms set by the courier, the parcel will return to our warehouse.
If the recipient refuses to pay the customs duties, these will be deducted from the refund amount. In addition to the costs of customs duties, the costs of returning the goods and taxes will be charged.
You can request an estimate of customs costs on the UPS or DHL website.
ATTENTION: If you have made a return and requested an exchange of the product you originally ordered, the new shipment addressed to you may be subject to import taxes by Customs Authorities.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
www.macchiaj.com is the only official online shop where you can purchase Macchia J. products and receive them directly to your home! Look through our online catalogue to see all the features of our products, and place your order in just a few clicks: we will deliver your order directly to your home.
If the product you want to purchase is in our online catalogue, select the required information in the product sheet and click on 'Buy'. If you have already registered an account with our online shop, you will be immediately directed to the payment page and guided through the purchase process. Otherwise, you will be asked for some simple information and can complete your purchase without registering an account.
After placing an order on www.macchiaj.com, you can check all the details by logging into your account by entering the email and password you chose when you registered and clicking on "My orders". From your account, you can view the date, content, amount and shipping address of your order, as well as the processing status. From your account, you can also contact our Customer Service from the 'Contact' section and carry out the online return procedure for any order that has already been delivered.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the designs, the images) are an integral part of the Macchia J. online shop and are protected by Copyright. Any unauthorised use of this content - copying, framing and assembly with content not originating from this shop is not permitted and will be prosecuted in accordance with the law.
Our Customer Service is at your disposal for any questions or concerns Monday to Friday from 9am to 5pm GMT (London time). Contact us by email using the form provided.